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Privacy Policy for Atomrock Solutions and Cloud Services

At Atomrock, we are committed to protecting your personal and business information. This Privacy Policy outlines how we collect, use, store, and protect the data we receive through our hardware, firmware, cloud SaaS services, mobile applications, and customer interactions. Your privacy is important to us, and we aim to handle your data responsibly.

1. Information We Collect

We collect information from customers, end users, and website or mobile app visitors to provide, improve, and manage our products and services. This may include:

• Personal Information: Name, email address, phone number, business details, and account credentials.
• Device and Usage Data: Information from IoT devices, AI edge hardware, mobile apps, and interactions with our cloud platform, including performance logs and diagnostics.
• Payment Information: For customers subscribing to cloud services or purchasing hardware solutions.
• Technical Data: IP address, device identifiers, and access logs to monitor the performance and security of the platform.

2. How We Use Your Information

The data we collect helps us provide, maintain, and improve our products and services. We may use your information in the following ways:

• To customize your experience: Tailoring services to meet your specific operational needs, such as AI edge device configurations or firmware updates.
• To improve our platform: Your feedback helps us enhance our cloud SaaS, mobile apps, and hardware products.
• To provide customer support: We use your data to respond to technical inquiries, troubleshoot issues, and offer relevant solutions.
• To ensure secure access: We collect technical data to monitor cloud and app access and detect suspicious activity.
• For subscription management: Ensuring seamless access to SaaS services and subscription renewals.

3. Sharing Information with Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, we may share data with trusted third parties who assist us in operating our platform or servicing customers, including:

• Cloud service providers and data centers supporting our SaaS infrastructure.
• Authorized resellers, distributors, and system integrators working with Atomrock products.
• Payment processing services for subscriptions and hardware purchases.

All third-party partners must agree to keep your information confidential and are only authorized to use it as necessary to provide their services.

4. Data Security Measures

We implement a range of security measures to ensure the safety of your information. These include:

• Encryption and Secure Storage: Data stored in our cloud platform is encrypted and protected from unauthorized access.
• Access Control: Only authorized users can access account information, device data, and cloud services through secure login credentials.
• Anomaly Detection: Our system monitors cloud services and detects potential tampering or unauthorized use to ensure data integrity.
• Secured Server Connections: All data transmissions between IoT devices, mobile apps, and cloud services are secured through encryption protocols.

5. Use of Cookies and Tracking Technologies

Our website and mobile apps may use cookies or similar technologies to enhance user experience. These tools help us understand how users interact with our platform, enabling us to make continuous improvements. Users may opt to disable cookies through their browser settings; however, this may affect certain features.

6. Compliance with Legal Requirements

We may release personal or usage information if required to:

• Comply with laws and regulations or respond to legal processes.
• Enforce site and service policies to ensure platform security and integrity.
• Protect the rights, property, or safety of Atomrock, our customers, or others.

7. Third-Party Access to Cloud and App Services

Atomrock’s cloud platform and mobile apps are designed to offer remote management and monitoring capabilities. Unauthorized tampering, interference, or any attempt to disrupt these services is strictly prohibited. We reserve the right to restrict or terminate access if we detect suspicious activities or breaches of this policy.

8. Your Control and Consent

We respect your privacy choices. You will not receive marketing emails or newsletters unless you explicitly subscribe to them. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails.

9. Data Retention

Atomrock retains personal and operational data only for as long as necessary to provide services, fulfill legal obligations, and improve our platform. After termination of your subscription or account, certain data may remain in our archives for compliance and audit purposes.

10. Changes to This Privacy Policy

Atomrock may update this policy from time to time to reflect changes in our services, technology, or legal obligations. Any updates will be posted on our website and take effect immediately. Your continued use of our platform indicates acceptance of the revised policy.

11. AI Voice Assistant

Our website offers an optional AI voice assistant. When you start a voice conversation, your microphone audio and its transcription are transmitted to our third-party service provider (based in the United States) to generate answers during that conversation. Audio is processed only to provide the conversation and, under the provider’s terms, is not used to train publicly available models. Conversation data is retained by the provider only as long as needed to operate the service, in accordance with its data policy. The legal basis for this processing is your consent, given when you start a call and grant microphone access; you may withdraw it at any time by ending the conversation. The assistant is entirely optional: no audio is captured unless you start a call and allow the microphone. Please do not share sensitive personal information in voice conversations.

当ウェブサイトでは、任意でご利用いただける AI 音声アシスタントを提供しています。音声会話を開始すると、マイク音声とその文字起こしが、回答生成のために第三者サービスプロバイダー（米国所在）に送信されます。音声は当該会話の提供のみに使用され、プロバイダーの規約により公開モデルの学習には使用されません。会話データは、サービス提供に必要な期間に限り、プロバイダーのデータポリシーに従って保持されます。この処理の根拠は、通話を開始しマイクの使用を許可した際のお客様の同意であり、会話を終了することでいつでも撤回できます。本機能は完全に任意であり、通話を開始してマイクを許可しない限り、音声が取得されることはありません。音声会話では機微な個人情報を共有しないでください。

12. Contact Us

If you have any questions regarding this policy or need assistance with your privacy preferences, please contact us:
Email: privacy@atomrock.com

How We Use Cookies

Cookies are essential to ensure you get the best experience from our website, mobile apps, and cloud services. Atomrock uses cookies to store your preferences, manage session data, and provide insights that help us improve the usability and functionality of our platform. Cookies do not identify you personally, but they may store data related to device usage, access patterns, and interaction history. By using our website, cloud services, or mobile apps, you agree to the use of cookies as outlined in this policy.

Types of Cookies We Use

1. Essential Cookies:
   These cookies are required for the core functionality of our website, mobile apps, and cloud platform. They enable features like user authentication, secure logins, and access to specific SaaS services.
2. Analytics and Performance Cookies:
   We use these cookies to monitor website and cloud service traffic, including data on which pages or services are accessed most frequently. Tools like Google Analytics collect non-personally identifiable data to help us optimize performance and user experience.
3. Functionality Cookies:
   These cookies store information such as user preferences, form inputs, and session data. They enable a seamless experience across different sessions by retaining settings or preferences.
4. Marketing and Campaign Tracking Cookies:
   These cookies help us measure the effectiveness of our marketing campaigns by tracking traffic sources. They store no personal data but may link your interactions across multiple sessions to improve campaign relevance.

Storage Duration for Cookies

Cookies will automatically expire after a set duration, which may vary depending on their purpose (e.g., session cookies expire after your session, while analytics cookies may persist for several months). The cookie’s expiration resets each time you revisit the site or use the cloud service.

Deleting or Blocking Cookies

You can manage or disable cookies through your web browser settings. Most browsers offer several privacy controls, such as:

• Allowing first-party cookies while blocking third-party cookies.
• Notifying you whenever a website attempts to set cookies.

Disabling cookies may limit the functionality of our website, cloud services, and mobile apps, and certain features may no longer work properly.

To delete cookies already set on your device, use your browser’s settings. Below are links to instructions for managing cookies in commonly used browsers:

• Microsoft Edge/Internet Explorer: Microsoft Support
• Google Chrome: Google Chrome Help
• Mozilla Firefox: Firefox Support
• Apple Safari: Apple Support

Atomrock’s Use of Cookies

We use cookies across our website (www.atomrock.com), cloud platform (cloud.atomrock.com), and mobile apps for several purposes:

• Traffic Measurement: We track how visitors interact with our platform, which helps us improve usability and optimize our offerings. This includes the use of Google Analytics to monitor traffic patterns without collecting personal data.
• Order Forms and Subscriptions: Cookies allow us to save form inputs and subscription preferences, ensuring a seamless ordering experience.
• Cloud and App Management: Cookies store session data to facilitate secure cloud access and prevent disruptions during operations.

Tampering and Security

The cookies we use are essential for maintaining the security and functionality of our platform. Unauthorized tampering or attempts to disrupt cookies related to cloud services, access control, or SaaS subscriptions are strictly prohibited. Any interference with the integrity of cookies may result in restricted access or service termination.

Traffic Analytics and Campaign Optimization

Our traffic measurement tools, including Google Analytics, collect data on how users interact with our services. This helps us optimize web campaigns and improve platform usability. All collected data is anonymized and does not contain personal information.

More Information

For more details on how cookies work and how to manage them, visit:
http://www.allaboutcookies.org

Last Updated

October 14, 2024